It takes the right kind of person to be successful in a customer service role. They need to listen and communicate with customers in a friendly and professional manner. This can become a challenge when customers are upset or unhappy. Being a part of a supportive team with a strong positive culture can make performing a customer service role easier. This results in greater productivity and higher-quality performance. Build your customer service culture with these five professional development tips.
1. Treat Employees Well
Treating your employees well is the first step in improving your customer service team’s culture. They need to feel supported, appreciated, and empowered. You build company and team culture from the top down. So, as the leader of the customer service team, it is your responsibility to set the tone and expectations for team culture.
2. Create Camaraderie
Encourage your customer service team to work together. These professionals have to interact with the customers and the general public for hours during each shift they work. This can drain them emotionally. Having the team’s support can make it easier when there is a particularly difficult customer. The entire team also benefits by learning from each other when they work together.
Encourage camaraderie by having them participate in team-building activities. This could be in person or virtually. In addition, create avenues for team members to communicate and work together daily. Celebrate successes together as a team. Work through challenges as a team.
3. Support and Advocate
Employees who feel supported and advocated for experience greater job satisfaction and greater productivity. Give them support when someone on your team needs it. When your team feels supported, they feel empowered to make decisions independently. This can increase customer satisfaction because your agents can make decisive decisions without pausing for managerial approval.
4. Promote Professional Development
Invest in your team by encouraging and promoting professional development. Encourage your customer service team members to seek educational opportunities, additional certifications, and professional opportunities. These skills will make your team stronger. When team members feel supported professionally, they are more likely to stay longer.
5. Hire For Culture
Help build your customer service team culture and protect it in the future by hiring for culture. While hiring the best-skilled individuals is important, they must also have the right personality to fit into the company culture. This does not mean hiring people from one demographic. Instead, it means hiring people who possess the right personality traits. Hiring for culture will help you protect the team culture you have worked so hard to build because it reduces the risk of having a “bad egg” come in and poison the whole batch.
Improve Your Customer Service Team Culture
To enjoy better customer satisfaction, invest in your team. A positive culture for your customer service team will help you improve employee retention, increase team skills, and maintain high customer satisfaction. So, begin building a strong customer service team culture by working with BOS Staffing to hire top talent.
Work with the BOS Staffing team to hire the right professionals to grow your customer service team.
